Within an Electrical Supply company, the Inside Sales Representative is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will also involve working at the counter to assist and interact with our customers when needed.

Education: Secondary Education is an asset.

Responsibilities:

• Provide excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
• Handle customer inquiries, coordinate calls, assist with sales, and support Outside Sales.
• Prepare accurate quotes.
• Support projects and quotations, escalating complex issues as needed.
• Process and update orders across multiple channels.
• Report stock shortages and suggest new items based on demand.
• Manage return processes.
• Track sales, open orders, and pricing to drive growth.
• Support warehouse, inventory, and branch safety initiatives.
  • Requires you to juggle through a number of client requests and meet competing timelines.
  • Communication is essential for this role, both verbally and in writing with customers.
  • Being organized is key due to the high volume of customer requests; work through interruptions.

Requirements:

• 2+ years of customer service experience
• 2+ years of experience in the electrical/lighting industry
• Approachable demeanour and a positive “customer first” attitude
• Electrical/lighting product knowledge
• Intermediate computer skills with proficiency in MS Office and the ability to learn new software programs
• Project coordination experience is an asset
• Good organizational and time management skills
• Ability to be inclusive, collaborative, and respectful

This position is located in Victoria, BC, Canada.