Education: Bachelor’s Degree in Structural/Civil Engineering 

Responsibilities & Requirements:

• Provide technical advice to engineers, builders, architects, and wood suppliers for some of the largest mass timber projects in North America.
• Analyze construction drawings to identify potential improvements to connection design, ease of installation, and more, delivering high-value solutions to customers.
• Maintain relationships with key stakeholders in the construction industry, including engineering firms, wood manufacturers, etc.
• Provide a link between the engineering and sales teams so that the increasing complexity of the support queries received can be addressed. Understand sales process and dynamics.
• Follow up with clients to ensure their technical needs are addressed and resolved.
• Maintain client records in the system.
• Comprehension of construction processes, and how to bring high quality service and support to customers etc.
• Use creativity to find solutions to a wide range of engineering problems.
• Provide the best customer experience, with a strong drive for understanding and identifying the needs of the customer.
• Demonstrate ownership with a strong interest in assisting the sales team in closing a deal.
• Strong team player that takes pride in elevating the knowledge of their colleagues etc.
• Believe in providing honest, timely, sustainable, and efficient solutions, contribute to the reputation of integrity.
• Thrive in a fast-paced environment and can manage multiple projects at one time.
• Excellent written and verbal communication skills.
• An ability to work independently in a remote team environment.
• Strong organizational and planning skills with a strong ability to prioritize.
• Knowledgeable in wood construction, structural hardware and design standards in Canada
• and the United States
• Strong in your analytical skills and capable of simplifying complex technical concepts.
• A desire to be a key member in a proven business with significant growth potential

This position can be located in BC, AB, ON, QB, with the potential for other locations across Canada and the USA with remote/hybrid work.